YOPUP Shipping Policy

1. Order Processing

All orders are subject to processing before shipment.

Processing time:

• 1–3 business days
• Orders are processed Monday to Friday
• Orders placed on weekends or public holidays are processed on the next business day
• During high-volume periods (sales events, holidays, promotions), processing times may be slightly extended

2. Estimated Shipping Times

Shipping times vary depending on destination, carrier availability, and customs clearance.

Estimated delivery windows (after dispatch):

Note These are estimates only, not guaranteed delivery dates.

3. Tracking Information

• All orders include tracking
• Tracking details are sent via email once the order is shipped
• Tracking information may take up to 48 hours to update after dispatch
• Tracking updates may vary depending on the carrier and destination country

If tracking has not been received within 5 business days after dispatch, customers may contact:

📧 hello@yopup.com.au

4. Shipping Regions

YOPUP ships to most countries worldwide.

We do not ship to regions affected by trade restrictions, carrier limitations, or import embargoes. If an order is placed to a restricted destination, YOPUP reserves the right to cancel the order and issue a refund.

5. Customs, Duties & Import Taxes

For international orders:

• Customs duties, VAT, import taxes, and clearance fees are not included in product or shipping prices
• These charges are the responsibility of the customer
• Customs fees are non-refundable
• Refusal to pay customs charges does not qualify for a refund

6. Incorrect Address & Address Errors

Customers are responsible for ensuring the shipping address entered at checkout is complete and accurate.

YOPUP is not responsible for:

• Incorrect or incomplete addresses
• Failed deliveries due to address errors
• Parcels returned to sender because of address issues

If a package is returned due to an address error:

• Re-shipping may be offered (customer covers the cost)
• Refunds are not available

7. Failed Delivery Attempts

If delivery attempts fail due to customer unavailability:

• The carrier may hold the package at a local pickup location
• The package may be returned to sender after the holding period

YOPUP is not responsible for failed deliveries caused by customer absence or failure to collect the parcel.

8. Lost, Missing, or Stolen Packages

9. Shipping Delays Beyond Our Control

Delivery delays may occur due to:

• Customs inspections or clearance delays
• Weather events or natural disasters
• Carrier operational disruptions
• Airline or logistics capacity issues
• Public holidays or strikes

These delays are outside YOPUP’s control and do not qualify for refunds.

10. Split Shipments

For operational efficiency, orders containing multiple items may be shipped in separate parcels.

• Each shipment will receive its own tracking number
• Items may arrive on different dates

11. Shipping Fees

Shipping fees are calculated at checkout based on:

• Destination country
• Selected shipping method
• Package size and weight

Shipping fees are non-refundable, except where required by law or in cases of confirmed YOPUP error.

12. Address Changes After Purchase

Once an order has been processed or shipped:

• Address changes may not be possible
• YOPUP cannot guarantee rerouting of parcels
• Customers may need to contact the carrier directly if changes are required after dispatch

13. Logistics & Carriers

YOPUP works with global and regional logistics partners, including but not limited to:

• Australia Post
• USPS, UPS, FedEx
• DHL, Royal Mail
• Aramex, DPD
• Local last-mile carriers depending on destination

The carrier used may vary based on warehouse location and delivery country.

14. Shipping Support

For all shipping-related enquiries, contact:

📧 hello@yopup.com.au

Operated by Koala Global Group Pty Ltd
Email support only.