YOPUP Privacy Policy

Last updated: 30/11/2025

This Privacy Policy explains how YOPUP (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you visit or make a purchase from our website.

YOPUP is operated by Koala Global Group Pty Ltd, Australia.

This policy applies to our website, customer communications, and all related services.

Privacy first

YOPUP is committed to protecting your personal information and handling it responsibly and transparently. Nothing in this policy limits your rights under mandatory local privacy laws.

On this page

1. Who We Are

  • Business name: YOPUP
  • Operated by: Koala Global Group Pty Ltd
  • Country of operation: Australia

Privacy & Customer Support Contact (email only):
📧 hello@yopup.com.au

2. Our Privacy Commitment

YOPUP is committed to protecting your personal information and handling it responsibly and transparently.

We comply with applicable data protection and privacy laws, including:

  • Australian Privacy Act 1988 (APPs)
  • GDPR (European Union), where applicable
  • LGPD (Brazil), where applicable
  • CCPA/CPRA (California), where applicable
  • Other applicable international privacy regulations depending on your location

Nothing in this policy limits your rights under mandatory local privacy laws.

3. Information We Collect

We collect only information that is reasonably necessary to operate our business, fulfil orders, and comply with legal obligations.

3.1 Information You Provide

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Country or region
  • Information submitted through forms or customer support

3.2 Information Collected Automatically

  • IP address
  • Approximate location (country or city level)
  • Device and browser information
  • Website usage and interaction data
  • Cookies and session identifiers

3.3 Payment Information

YOPUP does not store or have access to full payment card details.

Payments are securely processed by third-party providers such as:

  • Shopify Payments (Stripe)
  • Stripe
  • PayPal
  • Apple Pay / Google Pay
  • Buy Now, Pay Later providers

All payment processing complies with PCI-DSS security standards.

4. How We Use Your Information

Your personal information may be used to:

  • Process and fulfil orders
  • Communicate order updates and delivery information
  • Provide customer support
  • Process payments and refunds
  • Prevent fraud and maintain platform security
  • Comply with legal and regulatory obligations
  • Improve website functionality and user experience
  • Conduct analytics and marketing (where consent is given)

5. Sharing of Personal Information

We share personal information only where necessary, including with:

  • Shopify and e-commerce infrastructure providers
  • Payment processors and financial institutions
  • Shipping carriers and logistics partners
  • Fraud prevention and security systems
  • Legal or regulatory authorities where required by law

We do not sell, rent, or trade personal information to third parties.

6. Fraud Prevention & Risk Management

To protect customers and our business, we may:

  • Conduct fraud and risk assessments
  • Request additional verification for certain orders
  • Review automated fraud alerts
  • Cancel or place orders on hold where risk is identified

These measures are necessary to protect against fraud, chargebacks, and misuse of our services.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality
  • Maintain sessions and preferences
  • Analyse website traffic and performance
  • Improve marketing and advertising effectiveness

Technologies used may include:

  • Google Analytics
  • Meta Pixel
  • TikTok Pixel
  • Other analytics or performance tools

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

8. Your Privacy Rights

Depending on your location, you may have the right to request:

  • Access to personal data we hold
  • Correction of inaccurate information
  • Deletion of personal data (where legally permitted)
  • Restriction or objection to processing
  • Data portability
  • Withdrawal of consent for marketing communications

Privacy requests must be sent to:

📧 hello@yopup.com.au

We may need to verify your identity before processing requests.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders and provide services
  • Comply with tax, accounting, and legal obligations
  • Manage disputes, refunds, or chargebacks
  • Maintain security and audit records

Once data is no longer required, it is securely deleted or anonymised.

10. Data Security

We take reasonable and appropriate measures to protect personal information, including:

  • SSL encryption
  • Secure servers and firewalls
  • Access controls and internal security policies
  • Ongoing monitoring and risk management

No system is completely secure, but we take data protection seriously and follow industry best practices.

11. International Data Transfers

Your information may be processed or stored outside Australia, including in countries where our service providers operate. Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable laws.

12. Children’s Privacy

YOPUP does not knowingly collect personal information from individuals under 18 years of age.

If you believe a child’s information has been provided to us, please contact us so we can delete it.

13. Related Policies

This Privacy Policy should be read together with our:

  • Shipping Policy
  • Return & Refund Policy
  • Terms of Service

These policies form part of our overall legal framework.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes. The latest version will always be published on this page with the updated revision date.

15. Contact Us

For privacy, legal, or data-related enquiries:

📧 hello@yopup.com.au

Operated by Koala Global Group Pty Ltd
Email support only.