Contact Information Policy
This Contact Information Policy explains how customers can contact YOPUP for enquiries, support, and legal matters. YOPUP is committed to providing clear, accessible, and legally compliant communication channels for customers worldwide.
Our official and primary contact method is email: hello@yopup.com.au
On this page
1. Business Identification
- Brand name: YOPUP
- Operated by: Koala Global Group Pty Ltd
- Country of establishment: Australia
YOPUP sells products internationally through its online platforms.
2. Customer Support Channels
YOPUP provides customer support via email only.
📧 Customer Support Email:
hello@yopup.com.au
This email address is the primary and official contact method for:
- Order enquiries
- Shipping updates
- Returns and refunds
- Product questions
- Privacy requests
- Legal or compliance matters
3. No Phone Support
YOPUP does not offer customer support via telephone.
All communication is handled in writing via email to ensure:
- Accurate record-keeping
- Faster resolution of enquiries
- Clear and consistent communication
- Compliance with consumer protection and privacy regulations
This approach is permitted under applicable laws, including the EU Consumer Rights Directive, EU E-Commerce Directive, and Australian Consumer Law, which require an effective means of contact but do not mandate phone support.
4. Response Time
We aim to respond to customer enquiries within a reasonable timeframe during business days.
Response times may vary during peak periods, promotions, or public holidays.
5. Legal & Privacy Enquiries
All legal, privacy, or data protection requests should be sent to:
Requests may include:
- Access to personal data
- Data correction or deletion
- Privacy-related questions
- Legal notices or compliance enquiries
We may request identity verification before processing certain requests.
6. Official Communications
Official communications from YOPUP will only be sent from email addresses using the @yopup.com.au domain.
Customers are encouraged to be cautious of messages from unofficial or third-party email addresses claiming to represent YOPUP.
7. Updates to This Policy
This Contact Information Policy may be updated from time to time to reflect operational or legal changes.
The latest version will always be published on this page.
8. Contact Summary
For all enquiries, please contact:
Operated by Koala Global Group Pty Ltd
Email support only.